Advisor Fraud Management with Spanish in Bucuresti

Your day to day: The fraud analyst has the role of identifying, preventing and stopping all actions having potential risk to cause financial losses or unpleasant experiences to Vodafone customers. It will ensure that by using the principles of prevention and alertness to risks it will support the achievement of the company's objectives and reduce losses of any kind by identifying and analyzing the fraud risks that may have a financial impact on the Company.The fraud analyst aims to identify behaviors that can indicate suspicious intent and implements measures to prevent and control financial losses.Through his activity, the fraud analyst, is responsible for maintaining a good image of Vodafone in the market. With these activities you will have a great impact on our business: Monitoring the customer base and related services to identify suspicious fraud activities. (Examples of currently monitored fraud types:, roaming fraud, domestic fraud, AIT fraud, first party fraud, etc.)Conduct a detailed analysis of fraud risk cases to confirm or deny the intention of fraudRespect the provisions of the Internal regulation of the Company and complies with the Code of conductRegularly monitor transactions that have been reported as being at risk of fraudManaging clients with subscriptions, active messaging services or high data traffic using services at local or international level and indicates fraud riskMaintaining a high level of standards in customer relations and solving complex problems, without requiring supervision or guidance, except in exceptional situationsWith these skills you are a great candidate: Spanish- C1Command on MS-OfficeExcellent analytical skills Knowledge of telecom/ Banking fraud control domainGood verbal and written communication skillsAbility and willingness to work in a 24/7 environmentCustomer orientation and the ability to create a positive Vodafone customer experienceSounds like the perfect job? We’ve got even more to offer: Hybrid way of workingMedical and dental services Life and hospitalization insurance Dedicated employee phone subscription Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.Special discounts for gyms and retailers Annual Company Bonus Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills You get to work with tried and trusted web-technology We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.Special Paternal Program - 4 months of paid paternity leaveWe recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.