Customer Account Support - Junior in Bucuresti

Job DescriptionCUSTOMER RETENTION, TACTICAL RESPONSIBILITIES:- Follows up on email communication and incoming documents/preliminary reports, distributing internally to stakeholders - Verifies each shipment number on incoming documents to match internal invoice- Participates in the creation and maintenance of the customer procedure manual and ensures that the operational and customer relations teams take responsibility for instructions.- Sets the right expectations internally and externally with the client regarding the most accurate pre-billing of services provided by Expeditors- Verify that transportation requests (F2F) correspond to pre-billing and requirements- Identify the shipments that do not correspond or do not have the correct values in the preliminary report (Volatiles) ; analyze all the shipments listed in these reports- Validate each shipment to match Expeditors billing- Identifies, marks and fills in the wrong values in the draft report and sends to the pre-billing team for approval- Identify, mark and add missing values in draft report, add cost and send to pre-billing team for approval- Identify, mark and add missing shipments in draft report and send to pre-billing team for approval- Follow up communication with Expeditors' Origin Office and receive confirmations needed for any adjustments in the pre-billing process- Follow up communication with customer and receive confirmations for any necessary adjustments in the pre-billing process- Implement new processes together with the Customer regional/global managerCUSTOMER DEVELOPMENT, TACTICAL RESPONSIBILITIES:- Collaborates with various departments and branches to ensure the most accurate record of billing data- Maintains lines of communication with all key contacts - locally, regionally or internationally - as needed within the client's organization. QualificationsKnowledge:- Knowledge of Expeditors products and services- Knowledge of Expeditors operational systems- Minimum one year operational experience within Expeditors on core products or one of the core products utilized by the customer.- Ability to define, develop and document business processes and procedures.- Excellent computer skills including word processing, presentation and spreadsheet programs.- Demonstrated customer service skills, project management skills, problem solving skills and proven interpersonal skills.Competencies:- Effective interpersonal skills, including proven ability to listen, comprehend, communicate effectively clearly and concisely to achieve positive results.- Excellent MS Office and CRM system skills - Strong presentation skills- Proven project management skills- Strong analytical skills- Ability to deliver superior results and meet performance requirements - KPIs- Proven problem solving ability- Charismatic person with the ability to easily build relationships with othersBehavior :- Strong emotional capacity- Open to feedback- Initiative and ability to work autonomously with minimal supervision- Represents a model of integrity and pride to all employees and customers