Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Position: Customer Care Representative
Location: Romania
Work Model: Remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Handle inbound customer calls related to banking services (no email or chat support).
- Provide assistance to clients with various banking card issues, including blocking and unblocking cards, as well as managing fraud-related cases.
- Ensure that all client concerns are addressed in a timely, professional, and accurate manner.
- Record and document all interactions with clients in accordance with company procedures.
- Offer clear and effective solutions while maintaining high levels of customer satisfaction.
REQUIREMENTS:
- Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2).
- Excellent interpersonal skills
- Being proactive and dynamic in how you deal with customers
- Previous experience in customer service or call center roles is preferred but not mandatory.
- Strong communication skills, attention to detail, and the ability to manage sensitive customer information.
OFFER:
- Guidance and tools to reach career potential
- Career progression
- Work schedule: Shift rotation 9AM-10PM, 5 days/week
