Customer Service-Contract Execution Team Lead. in Bucuresti

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill. This position is in Cargill’s agricultural supply chain business. We sit at the heart of the supply chain, partnering with farmers and customers to source, make and deliver essential products.Job Purpose and ImpactThe Customer Service Team Lead will lead and coordinate the team that provide customer services related to sales/purchase contract execution, automations, digitalization, platform usage, communication and increasing the efficiency, projects. In this role, you will oversee the team that optimize and monitor execution, including processing complex orders from customers and resolving order or delivery issues using traditional, digitalized and automatized SAP batch jobs and bots.Key AccountabilitiesManage and provide coaching and training, lead and influence the team.Partner with team members to decide which tools, systems, methods are appropriate to use for specific customer service environments and according with the strategy.Coordinate communication with customers through MyCargill and ServiceCloud regarding order status, invoices, contract balances and other pertinent information needed to complete the processes managed.Define, measure, improve the processes, evaluate the performance, identify the gaps and guide the solution implementation.Provide input and feedback to define improvement projects and commitments requiring a substantial understanding of customer service practices and procedures for a medium team of customer service representatives.Lead and develop the team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.Other duties as assigned.QualificationsBachelor's degree in a related fieldPrevious work experience in contract executionGood knowledge of logistics, supply chainExperience leading teams, process improvements, Lean6SigmaSAP Knowledge, Excel, BI toolsEnglish – Advanced LevelCurious, flexible mindset, comfortable with digitalization &automation, virtual/real communication#LI-CH1We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.