Customer Service with English in Bucuresti

Job DescriptionBasis the received training, processes any and all requests stemming from customers, which refer to the Rail/Hotel/Air/Car services in the client's service portfolio, using the client's tools and procedure.Is responsible for assimilating and putting in practice any process updates provided by the client or the internal support team.Ensures that all issued travel documentation is correct and is received by the intended recipient in a timely mannerAdheres to the schedule and ensures that all individual SLAs are met.Communicates with all WNS & client teams through all available channels whenever requiredReports to the TL any potential issues or malfunctions that may impact the individual/team's performanceApplies all official instructions/process updates received from the client or the internal support teamQualificationsHigh school degree0-1 years of experienceEnglish B2Front-End Customer Support experience preferredExcellent verbal and written communication skills in EnglishAttention to details and problem solving skillsHighly developed soft skills, in particular communication, empathy and patienceAdditional Information