Customer Transformation Consultant in Bucuresti

Job Details Customer Transformation Consultant Job Description Job mission: Identify business challenges and opportunities with existing clients and prospects, leveraging all resources, assets, and human potential in the Stefanini global ecosystem to address these challenges and capitalize on opportunities. Focus on clients' needs while supporting delivery, sales, and other functions.Demonstrate versatility, flexibility, and the ability to work independently.Job responsibilities:Work with existing Digital Workplace customers and drive proactively continuous innovation and improvement of IT operational processes and technologies.Help customers transform their business and innovate through the integration of technology & digitalization solutions from the Stefanini portfolio.Support customer account teams in building Service Improvement Plans when these require transformations of process, organization, technology, etc.;Support Presales and other support functions activities, facilitating workshops to identify customer business objectives and position Stefanini's portfolio of solutions.Work with customers to understand their business objectives, challenges, and opportunities for transformation.Assess existing processes, systems, technologies, and organization to identify improvement opportunities.Facilitate workshops for discovery, design, and solution development.Develop a transformation roadmap to achieve selected objectives, engaging and obtaining buy in from all relevant stakeholders.Contribute to building the business case for transformation initiatives.Provide guidance in organizational change management.Collaborate with cross-functional teams to drive successful transformation projects.Prepare and deliver presentations (internally and to the client) and reports to communicate project updates, findings, and recommendations.Monitor and evaluate the progress of transformation initiatives, identifying and addressing risks as necessary.Assess the achievement and benefits of the transformation initiatives.Lead and manage the execution of transformation initiatives for selected customers.Frameworks:Previous experience with business transformation methodology and change management principles.Previous experience with technology integration initiatives.Understand technology market trends and industry best practices.Understanding of process mapping principles. Job Requirements Key requirements:Minimum 2-3 years previous experience in business consulting, strategy or planning positions.Analytical thinking.Business acumen.Independent with leadership abilities with a collaborative and customer-centric approach.Communication & presentation skills, assertiveness, ability to interact confidently with customers, at all levels.Love for technology.Flexibility to adapt to changing customer needs and to a fast-paced technology environment.Project management.What we offer:You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:Soft skills and technical training for current and emerging products and technologies.Career development: opportunity to grow within the team.Special referral bonuses for recommending your friends.Private Medical subscription.A monthly budget for flexible benefits program that includes public transportation reimbursement and meal tickets, sport & wellness, telecom & electronics, children & parents, holiday & culture, tourism.Extra vacation days.Flexible working hours and work from home, aligned with project needs.Friendly team who is eager to meet you.What's next:The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!About usWe are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!Learn more about us on and join us on , and where we regularly post insights from our colleagues.#LI-HYBRID