Field Service Supervisor in Bucuresti

Job Description Potential locations to carry out this job would be geographically limited to this locations: Galati, Buzau, Vrancea, Bucuresti, Prahova, Bacau, Braila Responsibilities: Service maintenance activities Participating in the on-site assembly and commissioning of delivered equipment, supervising and executing repairs on machinery or subassemblies at the customer’s location; The main responsibilities include participating in the assembly and commissioning of equipment, supervising and executing on-site repairs, conducting studies and warranty inspections, adhering to schedules, training client personnel, and storing relevant data in the company database (Salesforce). Conducting on-site systematic studies and warranty inspections; performing specific activities in accordance with the established schedule; training client personnel according to a predefined program; storing data related to equipment/machinery/products in the company database. Cooperating with the sales department and providing necessary technical support; collaborating with the group factories for: consulting in case of technical and formal issues; developing and preparing new products and the certification process; resolving complaints; preparing spare and ware parts requests in collaboration with sales colleagues. Team coordination Analyzing, organizing, prioritizing, and scheduling work programs for the service positions in the team and discussing the distribution of activities/projects amongst team members; validating mission orders for the service team. Setting individual objectives for each team member together with the Customer service manager and evaluating their performance; supervising the quantitative and qualitative activities performed by team members; providing technical consultancy to the team when requested. Involvement in finalizing contractual clauses related to the commissioning of sold equipment; promoting communication and information sharing within the team; representing the team in management meetings; Encouraging professional development of team members; identifying skills and evaluating the development potential of team members; presenting and analyzing, together with each team member, the objectives and necessary means to achieve them; delegating responsibilities, considering the degree of autonomy of each team member. Reporting and Analysis Developing weekly visit plans based on cost efficiency and client visit priorities; preparing periodic reports on service activities; Adhering to imposed deadlines; providing and transmitting data and information to superiors upon request. Knowledge of companies and services offered by key competitors in the local market; gathering information on competitor activities, potential projects, and clients in their portfolio; collecting and reporting market information regarding price levels, competitor activities, and market trends. Communication and Other Activities Efficient activity as a team member within the company overall, especially within the regional service team, thus optimizing communication and eliminating the possibility of errors and misunderstandings. Cooperating with sales colleagues responsible for certain regions to provide technical support; client-related events support. Constantly improving technical knowledge, maintaining an open attitude towards adopting new working methods, and following professional training and development programs as required. Qualifications and Requirements: Strong knowledge of Crushing and Screening equipment’s is MUST. Candidates without this experience will not be accepted for further steps; Engineering degree is a MUST. Leadership and relationship building skills, multitasking advance skills mandatory; openminded, multicultural experience as plus Advanced Romanian, English upper-intermediate level both written and spoken, other Balkans languages as a competitive advantage; Able to regular international travel when needed CRM experienced user; Sales Force knowledge nice to have Field service engineer experience not less then 5 years; Field service manager/supervisor experience not less then 3 years; Check Your Resume for Match Upload your resume and our tool will compare it to the requirements for this job like recruiters do.