We are a recruitment agency focusing on multilingual candidates. Personalbüro U. Herrmann offers attractive employment opportunities across Europe recruiting and hiring in Customer Service, IT and Healthcare.
The Role
You will be responsible for :
- Receiving and screening incoming calls and emails and determining priorities.
- Performing project-based work as assigned.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- You have at least 1 year experience within a Customer Service or Executive Assistant / Virtual Assistant role, ideally within the Media & Entertainment industry.
- You are organised and have good interpersonal skills.
- You can work with minimal supervision and multi-task effectively.
- You have good computer skills ( MS Word, Excel, Powerpoint).
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of casino, gaming, presenter and shuffler
- You enjoy finding creative solutions to problems
- You are a strong mentor and coach who can build high performing teams
- You are a strong networker & relationship builder
What's on Offer?
- Join a market leader within Media & Entertainment
- Flexible working options
- Opportunities for career growth & development
