German communication Advisor- Romania in Bucuresti

Job Title: German-Speaking Customer Service Representative Location: Bucharest, Romania (Onsite) Job Type: Full-Time, Permanent About Us: At [Company Name], we are passionate about providing outstanding customer service and creating lasting connections with our clients. As we expand, we are looking for a dedicated German-Speaking Customer Service Representative to join our vibrant team in Bucharest, Romania . This role offers you the chance to become part of a fast-growing company where customer relationships are key, and your contributions will make a real difference. If you’re ready to take the next step in your career, we want to hear from you! Your Role: As a German-Speaking Customer Service Representative , you will be the first point of contact for our German-speaking customers, assisting them through phone, email, and live chat. You’ll be responsible for resolving issues, answering questions, and ensuring our customers have a positive experience with every interaction. Your expertise in the German language will be essential in providing high-quality service and building strong relationships with our clients. Key Responsibilities: Offer top-tier customer support to German-speaking clients via phone, email, and live chat. Effectively address customer inquiries, resolve issues, and provide detailed product information. Maintain a comprehensive understanding of our products and services to provide accurate solutions. Handle customer interactions with professionalism, empathy, and efficiency, ensuring satisfaction at every step. Meet or exceed performance metrics, including response times, issue resolution, and customer satisfaction. Manage escalated customer concerns calmly and resolve them promptly with a focus on solutions. Collaborate with various internal teams to ensure seamless customer experiences. Contribute to the improvement of processes and customer service quality through feedback and suggestions. What We’re Looking For: Fluency in German (native or near-native) and English (both written and spoken). Previous experience in a customer service or contact center environment is preferred. Exceptional communication skills with a friendly, clear, and professional approach. Strong problem-solving abilities, especially in challenging customer scenarios. Self-motivated with the ability to work independently and as part of a team. Positive, proactive attitude with a willingness to thrive in a fast-paced setting. High attention to detail and excellent organizational skills. Availability to work onsite in Bucharest, Romania . What We Offer: Competitive salary and performance-based bonuses to reward your dedication. Comprehensive health and wellness benefits to ensure your well-being. Paid time off and public holidays, promoting a healthy work-life balance. Continuous professional training and career development opportunities. A supportive and collaborative team environment where your ideas are valued. Clear pathways for career progression within a growing global company. A positive, inclusive company culture where you can make a real impact.

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