German -Speaking Customer Experience Specialist in Bucuresti

Career Renew is recruiting for one of its clients a German -Speaking Customer Experience Specialist - onsite position in Bucharest, Romania. Key Accountabilities: ·        Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms. ·        Join our vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn. ·        Communicating with customers through various channels in German and English ·        Responding promptly to customer inquiries ·        Maintaining a positive, empathic and professional attitude towards customers at all times ·        Ensure customer satisfaction and provide professional customer support Requirements ·        Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level. ·        Prior experience in an international airline environment/operations is advantageous but not mandatory. ·        Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus. ·        Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial. ·        Graduates in any discipline or undergraduates are welcome. ·        Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution. ·        Proficiency in Microsoft Office and Outlook. ·        Willingness to work in a contact center environment. (full time Work from Office)