IT Support Representative in Bucuresti

Description Astrea Recruitment was found in 2007 with one principal mission – to be different.We transformed this vision into a key driver of our efforts to be always available when ourclients or partners need us to advise and guide them in taking important decisions.Our partners are increasing continuously and their satisfaction is the best business card for us.For one of our clients – one of the biggest names in the online entertainment industry. Weare searching for skilled, experienced and customer-oriented individuals for the role of IT Support Representative.Essential Duties and ResponsibilitiesAs an IT support specialist, John diligently provided first- and second-level technical supportfor hardware, software, and networking issues. He always responded to incidents promptly,ensuring adherence to SLA requirements. With a keen eye for detail, John monitored andmanaged network infrastructure, resolving performance issues efficiently. He was adept atsetting up, configuring, and maintaining IT equipment, always ready to repair or replacedefective components. John's expertise extended to installing, updating, and configuringsoftware applications while ensuring proper licensing. Handling network tasks, includingconnectivity and IP configuration, was second nature to him. He communicated effectivelywith ISPs for internet issues and managed Active Directory objects with precision.Maintaining IT infrastructure, including servers and virtualization platforms, was a crucial partof his role. John skilfully administered Windows and Linux systems, maintaining optimalsystem performance through regular updates and patches. He stayed updated with industrytrends and pursued relevant training and certifications to enhance his skills. Documentingsolutions, maintaining a knowledge base, and sharing best practices were integral to hisapproach, fostering a collaborative and efficient work environment.Requirementso be qualified for this role, you will need over three years of IT support experience with afocus on networking, Windows systems, and Linux administration. Excellent communicationskills are essential, along with the ability to explain technical concepts to non-technical users.A customer-centric approach with professional interaction skills and a collaborative teamattitude is crucial. You should have a strong understanding of network concepts andextensive experience in monitoring and troubleshooting. Proficiency in Windows Serverenvironments and PowerShell scripting, as well as hands-on experience with Linux systemsand shell scripting, are necessary. Familiarity with virtualization technologies such asVMware and Hyper-V is also required. Additionally, you must be available to work shifts,including nights, weekends, and holidays. The ability to document processes clearly, withexperience in helpdesk systems, is a valuable asset.Our client offersIn this role, you'll enjoy competitive remuneration and ample opportunities for growth anddevelopment within the company. You'll be part of a stimulating and friendly workenvironment that values skills and cooperation. Additional benefits include health insurancewith coverage for dental and eyesight care, a great office location with easy access to publictransport, and a transportation allowance along with a multisport card. The company alsooffers detailed training and learning programs to support your professional development. Offer If you are interested, challenged and convinced you are the right candidate, do not hesitateand send your detailed resume in English (Do not forget to point the ref. N SM_IFSR)Only the shortlisted candidates will be contacted in a timely manner.All the information is protected by the Commission for the Protection of Personal Data(Astrea Recruitment. - reg No 1809)