Production Support Engineering 1 in Bucuresti

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance. PurposeThis role supports the production process, following all standards and procedures established by the Engineering Manager, Department Manager as well as corporate guidelines and is also responsible for running test packages as well as card personalization solution projects, using IDEMIA's Card Personalization System (CPS) and other local or Corporate systems.Key Missions Provides 1st and 2nd line technical and fault support for the production team Provides technical advice and support to non-technical or non-production teams Creates, manages and maintains machine configuration and job set-ups Supports in the installation of software, software updates, hardware and operating systems for industry machinery Supports IT teams with installation of new machines (networking, computer install etc.) Delivers production solutions through design, testing, proving and go-live in control and within the right timing Runs test packages and supports in running unit tests (SIT, UAT, First Off) with production teams Designs and samples process for different machines Delivers technical and process improvements for production and pre-production systems Supports with New Product Industrialization (NPI) for local, global or central projects Supports in validation of new system software Works closely with the maintenance team to provide support on software and hardware Monitors and maintains process parameters according to defined standard Prepares reports on production metrics such as time between failures and machine uptime Documents production issues, such as errors made by workers or problems with machines Creates and maintains a knowledge base of known support issues and resolutions Faces problems that are typically difficult or complex Explains facts, policies and practices related to job area Works under close supervision Profile & Other Information Mastery of the concepts of programming (generic or state based) Knowledge of basic networking and troubleshooting Knowledge of database concepts Mastery of text based data file formats and layouts for input or output Knowledge of MS Office Knowledge in cryptography Comprehensive knowledge of English (speak &write) Knowledge of EMV and smart card technology is an advantage CompetenciesProblem SolvingOrganizational skillsDetail OrientedTeamworkManufacturing & Production ManagementContinuous Improvement methods & toolsComputing SkillsFailure mode effect & analysis (FMEA)Manufacturing and Industrial Knowledge