As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
Main responsibilities:
- Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement;
- Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment;
- Secure the quality of our service network by timely training, tooling and other supportive materials;
- Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management;
- Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement;
- Support the regional after-market activities and service campaign implementation.
Main requirements:
- 2 + years previous customer service/contact centre experience;
- Strong attention to detail
- Proficiency in both written and verbal communication in English and Romanian, Chinese is a plus.
- An effective communicator with a commitment to providing exceptional levels of customer service;
- Excellent verbal and written communication skills;
- Active listening skills;
- Patience and the ability to stay composed under pressure；
- Strong interpersonal skills, with a focus on building positive relationships；
- Receptive to constructive feedback and open to improvement；
- Good time management;
- Sales and persuasive skills.
Our offer:
- Job in a fast-developing company that embodies sustainable and forward-thinking technology;
- Performance and experience based competitive remuneration
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
