Senior Ribbon Engineer in Bucuresti

Senior Ribbon EngineerPermanentLondon (Hybrid with a high degree of flexibility)£65, Per AnnumMy client is a dynamic and client focused managed service provider who specialise in communications and networking for a wide range of clients all over the UK and who pride themselves on providing complex solutions made simple for their customers.This is an exceptional time to join the company, supporting clients in different countries via our UK-based Network Operations Centre and our in-house technical, engineering and professional services teams, as well as via their established network of global partners.Their culture is open, honest & supportive and they only partner with best-of-breed technology vendors such as Microsoft, Cisco, Amazon, Genesys & Avaya.They have a service-based culture, which earns "Trusted Advisor" Status with blue chip customers. They require skilful, ambitious and flexible staff to work alongside us to continue our success and expansion.They are now looking for an Experienced Ribbon Engineer with a wealth of experience working with a variety of SBSaaS solutions and designs.The RoleYou will be responsible for my client's Ribbon SBCaaS platform which comprises of SBC Core, PSX, RAMP & Analytics. As part of a platform team the role includes provision and decommission of customer services, providing support of customer services and the maintenance and development of the platform, including creating and updating internal documentation.ResponsibilitiesProvision of new customer servicesDecommission of cancelled servicesTechnical onboarding and offboarding of carriers and/or servicesManagement of customer ticketsPerforming diagnostics and troubleshootingRoutine maintenance of the platform including backups, patches etc.Development of platform including upgrades and creating PoCsManagement of and acting upon proactive monitoringCreating and updating internal documentationMentoring/coaching of junior staffKey StakeholdersNetwork Services Provisioning TeamProject Management OfficeService DeskCustomer Success TeamService Delivery TeamCustomer Stakeholders3rd Party Partners & VendorsPre-SalesEducation & TrainingSBC Core Support Professional CertificationPSX Support Professional CertificationAny other Ribbon certificationsRelevant and proven Industry experienceKey Skills & ExperienceRibbon SBC EdgeRibbon Analytics/ProtectRibbon EMS/RAMPOther SBC ProductsLinuxGood understanding of UDP & TCPMinimum of 5+ years of technical experience with Ribbon Core SBCExcellent problem solving abilities with a solution orientated approachExperience of creating technical documentationExcellent verbal & written communication and presentation skillsCustomer-focused, business-oriented, able to exercise independent planning and judgementECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.