Service Desk Team Lead with French in Bucuresti

Short Description Qualifications   • Strong process knowledge in Employee Help Desk/ workforce administration/Employee data administration • Strong project management skills applied in a business/corporate environment • Experience in managing multiple design project • Strong client management and team management skills • Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc. • System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.), Service Now Preferred. • Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution • Handle client communication and client Reporting • Excellent job organization and time management skills • Attention to details and very good analytical skills; • Good communication skills • Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members • Team Management skills • Experience in HR domain – at least 3 years • Good verbal and written communication skills • Positive team player • Team management • Graduation/Post graduation is required. Job Responsibilities   • Manage the client engagement. • Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds • Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system) • Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.) • Provide clarification of HR policies and procedures • Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan • Organize knowledge sharing sessions both within the team and cross teams • Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool • Liaison with third parties, vendors and multiple stake holders • Resolving errors, escalations and issues on time • Develop, mentor, and coach junior team members • Develop process excellence in Operation activities • Ensuring quality and timeliness of work • Focused, diligent, high on quality and timeliness are the basic requirements for the role • Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc. • Exhibit strong problem-solving and business acumen skills. • Demonstrate advanced proficiency in written and verbal communication skills