Technical Support Consultant with French - Now Hiring! in Bucuresti

Part of the HCM Centre of Excellence, the France NA Support Specialist role is to support the National Accounts Business Unit in France with their NA applications client base. The goal of the France NA Support Specialist is to work as a first level support for our client’s human resources and payroll systems. The France NA Support Specialist will solve client request via configuration, testing and defining functional specifications for the human resources and payroll systems.  The main responsibilities will be analysis activities in order to define the specifications for the effective construction of information systems, likely to meet the requirements of users.KEY DUTIES/TASKS: Analyze client issues and propose solutions to meet end user requirementsAssist as firsts level support for our clients with their Human Resources and payroll systems Answer questions such as: where do I find this functionality?Follow batch programs launch and execution rigorouslySolve client bugs (tracked via our CRM system) within contractual SLAsReport activity (qualitative, quantitative).Solve requests: by developing, testing, answering Front Office consultantsOffer best service to customersEstablish a close partnership with Front Office consultantsTracks activity via CRM in order to give visibility to the team on all actions takenWrite or amends existing technical process specificationsRefer difficult cases to a second level support teamIs able to perform functional tests on the applicationMaintain mailing list documentation and application contacts up-to-dateMake sure the payment planning of all customers is up-dated and set up payment process follow in the support calendarProgram and follow the execution of payroll processes and inform the client by mail or CRM EDUCATION AND EXPERIENCE: Education: Graduate degree, or related experience SKILLS French oral and written – C1 levelPrevious knowledge of HCM solutions is a plusUnderstanding of French payroll is a plusBasic SQL skillsSolid understanding of Microsoft OfficeClient Service experienceSOFT SKILLSGood relationship skillsGood analytical skillsA taste for customer service and responsibilitiesAbility to adapt and manage complex situationsAutonomy and initiativeGood teamwork skillsLogical, organized, rigorous in applying the process, curiousKnows how to manage stressGood interpersonal skills.