1st line help desk (MSP) in Bucuresti

1st Line Engineer - Coleshill (Birmingham) £25, to £27,We're partnered with a growing IT Managed Service provider based in Coleshill (West Midlands) that is looking to grow their 1st line team due to growth and further investment. The successful 1st line engineer will join a vibrant and talent team of engineers who operate within a collaborate environment.As the 1st line Support Engineer you will be resolving issues with a wide range of customers - this will involve being in the office support remotely and help desk support. This is a great opportunity for someone with ½ years experience in IT, who is looking for an opportunity to get into a major MSP. The successful candidate would have the opportunity to grow and expand their skills within IT, as well as progress through the business. The new hire will need to be familiar with a variety of technology including Office , Azure, Active Directory, Intune, PBX, Firewalls, Routers, Switches etc.Day to day responsibilities of the 1st line engineer:Updating the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.Responding to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and escalating tickets the 2nd line team when necessary.Experience required for the 1st Line Engineer: Proven experience in a Managed service provider or similarStrong communication skills.Experience with tickets and ticketing systemBase knowledge of Windows 10/11, Windows Server -, Office , SCCM (or similar) Active DirectoryFamiliar with Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication/Hyper- VAn ability to explain technical problems in a simple way to end users at all levels within the business.Experience with backup software. If you have the above technical experience and want to be further challenged and stimulated in a new role this will be a great opportunity for you.To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Tom Wright, by exploring the VIQU IT Recruitment website.If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1, once your referral has successfully started work with our client (terms apply).