3rd line Infrastructure Engineer/Birmingham/Hybrid/£40-45k in Bucuresti

This is a hybrid role mainly working from home. You will also serve as an escalation point and mentor for other engineers assisting with more complex support issues and major outages. We are the IT department for many customers or provide a point of escalation for other IT Support departments so you will ideally have experience in a similar role. Key Responsibilities:Take ownership of support calls as and when requiredAct as an escalation point and technical lead for any major outages for both external customers and Proband's internal networkProvide technical support and solutions to our customersTroubleshoot problems, carry out system tests and recommend solutionsInstall, configure, and maintain hardware and software systemsMonitor system performance and provide proactive solutionsEnsure compliance with security policies and proceduresRemain up to date with the latest technologies and platformsDevelop and maintain documentationAssist with cross trainingLiaise with vendors to ensure timely resolution of problemsWorking within agreed SLA'sWorking alongside support departmentTechnical Skills:Required SkillsStrong knowledge of Networking (TCP/IP, DNS, DHCP, VLANs, etc.)Knowledge of WAN technologies (xDSL, FTTC, FTTP, 4 & 5G/Leased Lines/Routers etc.) installation and troubleshootingExpertise in VMware/Hyper-VExperience of dealing with major outages including ransomware/crypto locker attacksExperience of working on different customer environments (On premise & Cloud).Excellent and demonstrable documentation ability, for both technical documents and customer communicationExpertise in Firewalls, Routers and SwitchesExpert knowledge of Active Directory, Azure AD, MFA, Conditional Access, Endpoint ManagerModis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.