9042 - Senior Customer Service Analyst (Licensing) in Galaţi

ABOUT THE OPPORTUNITY The successful candidate will work with an international team of IT Administrators to provide daily support for a global enterprise network. The candidate will independently design, support, troubleshoot and maintain the enterprise network, including routing, switching, LAN, and WAN services. The candidate will also document standards, implementation procedures and troubleshooting processes. Must be available to work 24x7 support rotation, which includes fielding trouble tickets. Must have good communication skills and enjoy working in a team environment. Responsibilities Strong technical knowledge in networking within one or more disciplines: Network security and network management, Palo Alto Firewall Services, Cisco Routing and Switching, Silverpeak WAN optimization, Aruba wireless systems, and other IP and Voice services.Mentor Tier 1 engineers. Must be willing to provide Tier 3 network, firewall and voice infrastructure support.Manage strategic projects/issues in a complex infrastructure and generate associated device configurations.Troubleshoot infrastructure problems, including response time issues, downed circuits, misrouting of data/ voice calls, etc.Place orders for all voice and data circuits and ensure billing issues are resolved in a timely and satisfactory manner. Ensure disconnection of circuits in closed locations.Coordinate installation of new circuits and moves of existing circuits.Work in a global engineering team environment.Must be willing to work other than normal business hours, including project work during weekends, and response to pager/cell phone 24x7.Must be able to work with minimal day-to-day supervision.Strong interpersonal skills.Strong project management skillsMINIMUM QUALIFICATIONS Minimum of 5-7 years’ experience in voice/data communications.College degree in Computer Science or Engineering.CCNP or equivalent experiences.Senior level hands-on knowledge of Palo Alto NG Firewall Systems, including advanced functionality.Senior level hands-on knowledge of Cisco Router and Switches, including advanced functionality.Senior level hands-on understanding of telecommunications technologies (Internet, and MPLS) is required.Thorough knowledge of the OSI protocol stack, and experience with routing and switching technology is essential.Working knowledge network troubleshooting tools (Network General Sniffer, Wireshark, etc.)Strong knowledge of WAN optimization technologies such as Silverpeaks. Experience with Aruba wireless technology.Hands on experience with monitoring tools such as Solarwinds, NMIS, ThousandEyes.Familiarity with Network/Voice Operations processes and procedures.VOIP experience is a plus.DESIRABLE QUALIFICATIONS Amazon Web Services or other cloud technology.#LI-AL1