Account Manager with Italian & Spanish in Sibiu

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Account Manager – Telesales/Desk Based Account Management Role title: Account Manager with Italian and Spanish ( Digital Team ) Colt band: PT2 Department: Telesales/Desk Based Account management Role location: Romania Role description Managing a large portfolio of small and medium business customers (Enterprise & Strategic Alliances), maintaining and/or growing revenue and share of wallet ​ Develop and maintain long-term relationship with the customer ​ Managing existing portfolio and protect contracts (churn & renewals)​ Identify and win Sales Opportunities Key accountabilities Prospection and reactive/proactive upselling/ cross sell ​ Forecast and track key account metrics​ Achieve defined company churn targets through retention activities ​ Achieve/overachieve personal booking and revenue targets Serve as lead contact for all account management matters Negotiation and close contracts in order to maximise profits and increase revenue base ​ Develop relationships with customer stakeholders and executive​ Digital management through campaigns and digital tools​ (if applicable) Role requirements - skills and capabilities Experience: Requires limited sales/marketing experience but some administrative/technical experience;​ Success in qualifying opportunities involving multiple key decision makers;​ Able to build and maintain lasting relationships with customers;​ Strong written communication skills;​ Self-motivated, with high energy and an engaging level of enthusiasm;​ Ability to work individually and as part of a team;​ High level of integrity and work ethic.​ Numerical and analytical skills ​ Well organized and structure dealing with complex and high-volume requests/tasks​ Good listener and negotiator ​ Strong ownership​ Resilient and solution driven Willing to go the „Extra mile“ to win , having a sales driven personality Eager to learn Qualifications: Languages: Advanced English and Italian are mandatory Colt Competencies Commercial Acumen Level 1 >>Acts responsibly in own role<< Recognises own time as a cost to the business and uses time effectively; Takes action to avoid unnecessary waste and unnecessary cost in own role; Responds positively to changes in work processes designed to increase efficiency; Spots opportunities and makes incremental efficiency improvements in own role. Commitment and Ownership Level 1 >>Delivers on promises<< Delivers on time and to the expected standard in line with commitments made; Takes full responsibility for following through on problems, enquiries and requests; Works on own initiative to deliver day to day targets; Admits mistakes and tries to learn from them; Willingly puts in extra effort during peak times; Communicating with Influence Level 1 >>Communicates clearly<< Presents information in a way that is easy to understand; Listens willingly and actively to ideas, questions and concerns; Communicates information in a timely way; Makes appropriate use of communication channels - telephone, face-to-face, e-mail etc.; Contributes effectively in meetings and discussions. Customer Focus Level 1 >>Provides a helpful service<< Shows an interest in customers and their business; Maintains professionalism with customers at all times; Responds to the immediate, stated needs of customers; Follows through on enquiries, requests or complaints; Is trustworthy - does what s/he promises to do and takes pride in delivering good service. Market Insight Level 1 >>Understands Colt and who our direct competitors are<< Understands, at a basic level, how our own business operates; Knows who our key competitors are; Knows, at a high level, how we compare with our competitors. Planning and Organising Level 1 >>Plans specific activities<< Creates plans to tackle specific, well defined tasks; Uses simple planning tools - to do lists and diaries; Prioritises simple workload issues for the day in hand; Allocates time effectively; Recognises the importance of a well-planned approach to work. Professional Expertise Development Level 1 >>Pursues development in line with job requirements<< Raises obvious development needs with his/her Manager and requests support in driving his/her development; Understand the training needs from new challenges in his/her work; Learns from experience, success and failure; Listens to and acts on feedback given. Working in Partnership Level 1 >>Cooperates with others<< Participates willingly in team activities and discussions; Shares relevant knowledge and information promptly to keep colleagues informed; Responds positively to requests from others - is polite, friendly and helpful; Builds rapport with colleagues and customers and contributes to a friendly team environment. What we offer: Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance. Some benefit examples are: Flexible working and relaxed dress code Two days annually to spend on volunteering opportunities Private medical insurance Access to a virtual business school for on-going learning Business mentoring