Apps Managed Services Practice Leader in Constanţa

English (regular) IT Support (regular) Problem Solving (regular) People Management (advanced) Service Management (advanced) AMS (master) Project Management (master) Monitoring Tools (master) Applications Managed Services (AMS) Practice Leader Job Description & SummaryPwC IT Services is a great place to work for ambitious, open-minded and responsible people. We have been implementing the most innovative customer experience solutions for our clients since 2005. We are partners of the largest software providers in the world – Salesforce, Microsoft, Mulesoft and many more. We believe that our success comprises not only modern technologies we use but, above all, well trained, competent people. We are In Touch with Tomorrow helping our clients rise and develop faster.In response to the growing business needs of our clients, PwC carries out complex transformation projects in both technology and business areas. We use leading technologies such as Salesforce or Microsoft to achieve our business goals. Join a team of Practice Leaders, senior managers building and developing competency teams and service excellence in respective technology areas that cover the full landscape of PwC IT Services delivery offer. Working with teams from PwC Poland, PwC UK as well as the WE and CEE regions you will have the opportunity to develop and benefit from the extensive experience of experts, as well as to have a real impact on the business goals achieved by PwC clients. Responsibilities and Role:The role of Applications Managed Services (AMS) Practice Leader will report directly to the Head of Delivery and will undertake the following responsibilities:Ensure providing top quality AMS services using cutting edge technologies and know how: Ensuring active maintenance through monitoring tools and processes Proposing automation, upgrades, replacements or enhancements in client’s IT ecosystem Ensuring a continuous development of IT systems in subjective client’s business areas Fulfillment of support SLA KPIs Ensure timely development of capabilities for existing and new AMS servicesPropose and develop AMS offering, in collaboration with Go-To-Market Teams,Apply the Continuous Improvements process that will excel ways of working based on lessons learntEnsure a service monitoring with qualitative reporting to Management Board on KPIs, risks and resolving solutionsBeing accountable for AMS results and act as escalation point for their stakeholdersAct as line manager - develop the AMS team: scale the team’s capacity appropriate to business demand plan and execute the skill set development as well as knowledge and experience sharing provide support and coaching for AMS Service Managers on the art of service management Profile:10+ years’ experience of IT industry, including 5+ years’ of proven track record in IT managed services management in international environmentExperience in implementing and executing standardized ways of working in service management areaExperience in managing large, diverse and distributed teamsThe passion to continuously develop self and others in a systematized wayThe ability to build trusted relationships with senior stakeholdersThe ability to solve problems and resolve disputes in an inclusive and amicable fashionOutstanding communication skills including excellent oral and written English language skills Our offer: work flexibility - openness for your preferences regarding contract form (B2B or employment contract), hybrid working model, flexible start of the day, workation, sabbatical leave,development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC e.g. (example) and conversations with native speaker,wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), various insurance packages (incl. foreign travel insurance), coaching, psychological consultations, concierge for young parents, sports groups, additional day off for your birthday and more, possibility to create your individual benefits package (e.g. personal concierge, veterinary packages for your pets, financial & legal assistance) and access to an online cafeteria where you may find i.a. vouchers, discounts for IT devices and car purchase,3 paid hours for volunteering per month, and when you start enjoying PwC as much as we do, you may get a financial bonus in exchange for recommending your friend to work with us. Send your application today! In case you have any additional questions, contact us: pl_ITrecruitment@pwc.com.