Atlassian Support Engineer in Bucuresti

IT Support (regular) Confluence (regular) Atlassian (regular) JIRA (regular) HRO Digital is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.Currently we are looking for Atlassian Support Engineer to join one of the biggest banks in Cracow!Do you want to work for one of the world’s largest global banks? Want to be part its exciting digital transformation? Do you want to engineer incredible products for millions of customers? Well, our Client offers just that. It’s exciting times here and if you’re looking for a role that will give you the opportunity to grow, innovate and deliver cutting edge software then join us. Whether you want a career to take you to the top or simply take you in a new direction, we offer fantastic opportunities, support and rewards that will help grow your career. Our Client remains at the forefront of software development by delivering top quality, customised banking solutions across 50+ countries. Increasingly our digital products are becoming the first point of contact for over 40 million  customers, allowing us to embrace a rapid rate of change, the adoption of new technologies and utilise agile delivery methods. We believe in creating fantastic products with exceptional customer experience, ones that seamlessly integrate into our customer’s lives. We’re looking for passionate, driven, team loving, kind, agile evangelising, technology enthusiasts to join the team and become part of our journey to shape and change the future of our service.The TeamThe Collaboration Tooling team play a pivotal role in delivering tooling and support to all the Value Streams within WPB; 3000 developers and 30,000 end users. The tools being managed currently within the team consist of Slack, Jira and Confluence and are maintained both on-prem as well AWS. As we grow, our goals have always remained the same:Have fun whilst working with the best technology and peopleDesign and build the finest products we canLearn from the best and cultivate openness and respect.Learn constantly and share what we know! As an Atlassian Support Engineer you’ll be within a team who have full responsibility for the WPB Jira, Confluence and Slack platforms. These applications are critical to all WPB Teams, so it’s imperative to maintain a 100% uptime and provide an excellent level of service to all 35,000 users! For this role you will:Support Jira and Confluence through our internal Jira Service Desk. Maintain the operational environments both on-prem (Linux) and AWSImplementing new customisations through customer service requests:                  Jira project configurations (Workflows, Fields, Screens, Permissions etc.)                  Confluence content management (Space creation, data cleaning, user macros etc.                  Review and piloting of new apps from the Atlassian marketplaceGeneral maintenance of the application and ensuring best practisesAssist in implementing application upgradesManage Slack issues and onboardingProvide training where required to users for all our tools Close Issues within agreed SLAs For this role you should have:1 - 3 years’ experience administering & supporting Jira and ConfluenceWorked within a customer facing support or engineering functionAtlassian Certifications Basic Scripting knowledge (Groovy, Python etc.)Basic Understanding of relational databases (PostgreSQL, Oracle etc.)Basic Linux Knowledge (RedHat)A working understanding of Cloud Platforms (ideally AWS)Be flexible under pressureStrong analytical and problem-solving skills, ask ‘why’, be inquisitive.Excellent organisational skillsAbility to communicate with non-technical peopleBe comfortable following Scrum methodology and working within an agile, multidisciplinary team.We offer:Stable job in professional teamCompetitive salary 100% remote workInteresting path of career in an international organizationPrivate health care, employees' benefitsContact with top IT technologies available in the marketParking few minutes away from the officeRelax room (with massage chairs and area for yoga/stretch), game room, bicycle racks in the underground garage and around the office, showers dedicated to cyclistsCasual dress code