Availability & Capacity Manager - Cumbria in Bucuresti

Availability & Capacity Manager - CumbriaSalary £42-45kOur client is looking for an Availability & Capacity Manager, who will ensure the efficient and effective management of IT resources to meet current and future business demands. Your primary responsibilities include overseeing the Capacity, Availability, and Demand Processes, and aligning IT capacity with business requirements. The scope of this role in service management is to ensure management of account function is achieved. You will collaborate with stakeholders and our extensive high-profile client network to forecast future needs, address capacity constraints, and enhance performance through proactive problem management. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home % of the time.DutiesActing as the owner of Capacity Management, Availability & Demand Processes: Oversee and ensure adherence to policies, handling all related activities efficiently.Capacity Planning and Forecasting: Establish and maintain plans for current and future demands, track IT resource usage, and forecast needs considering service level agreements and other performance requirements. Working closely with the Digital Partnership monitoring teams, promptly identify capacity issues, and provide capacity/availability trending information to allow for effective forecasting.Stakeholder Collaboration: Act as a subject matter expert for capacity and availability-related issues, collaborate with other Service Management departments, and ensure stakeholder resources are identified and coached.Performance Improvement: Assess incidents and problems, implement appropriate capacity IT changes to enhance performance and ensure service levels are met. Develop and propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each.Reporting and Relationship Management: Produce high-quality reports and manage associated actions, maintain and improve Problem Management documentation, build effective working relationships with customers and suppliers, and lead operational and management-oriented meetings.Your security clearanceSecurity Check (SC) Clearance To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.