Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
As a Customer Engineer you will be a key, deeply technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance to remove technical blockers for customers. Troubleshooting skills are essential as this role as well. The role can include a mixture of short and long-term customer engagements which will be delivered only remotely with no travel to customer site.
This role is aligned to the Apps and Infra solution area, focusing on Azure.
Responsibilities
This role will require advanced communication skills and the ability to develop strategic on-going customer relationships, gaining trust and respect for the company.
Our Azure Customer Engineers must also possess strong technical writing, presentation, and training skills, enjoy working collaboratively as a team and actively contribute to their peer group as well as our customer account teams.
As a Customer Engineer , you will:
- Educate and guide Customers by delivering workshops and webinars.
- Help customers with their journey to the cloud.
- Provide the most effective method of service delivery by analyzing trends and common themes across customers.
- Seek information about the underlying needs of customers.
- Deliver proactive services such as risk assessments, code reviews, and disaster recovery plans.
- Help customers with troubleshooting and problem resolution.
- Be the technical expert for customer projects and deployments.
- Mentor other Customer Engineers.
- Contribute to business goals and continuous improvement initiatives.
- Seek opportunities to drive Customer Success business results by collaborating with multiple team members.
- Identify opportunities to articulate business value and grow customer relationships in alignment with Customer Success business priorities and stakeholder management principles.
- Modify existing intellectual property (IP) or, where applicable, create new content.
- Build plans that consider potential obstacles and immediate and long-term consequences.
- Demonstrate expertise in a specific solution, or several products, feature functions, or services.
- Provide stakeholder assistance throughout deployment to avoid/resolve technical issues.
- Consistently apply "lessons learned", model personal accountability & teamwork.
- Understand customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
- Gather customer impressions of products and services and integrates this feedback into decision making.
- Drive and Support innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
- Cultivate relationships, credibility, and loyalty with Customers and Partners intentionally by sharing relevant business expertise.
- Demonstrate yourself as the Self Learner.
Qualifications
Technical Expertise:
Azure Customer Engineers should be experienced at implementing, automating, and troubleshooting Microsoft Azure Infrastructure solutions .
The Azure Customer Engineer role requires knowledge and experience in a number of the following technologies/areas:
Azure Infrastructure as a Service (IaaS) core knowledge:
- Storage
- Network
- Compute
Other technical areas we look for demonstrated ability are:
- Azure Governance / Cloud Adoption Framework, Azure Policy, Management Groups, Governance / Compliance as Code
- ARM JSON or Terraform Templates – (Infrastructure as code) Azure CLI and/or PowerShell
- Strong understanding of Windows and/or Linux Operating Systems
- Working knowledge of On-Premises Infrastructure solutions; AD DS, DNS, Monitoring, Patching
- Security concepts for Cloud Infrastructure and Microsoft Operating Systems
- Azure Active Directory (AAD) and Azure AD Connect knowledge and experience.
- Strong troubleshooting skills and support experience
- Face-to-face customer engagement skills
- Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences.
- Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.
- Troubleshooting knowledge & skills, Microsoft Certifications qualifications desirable
- Degree qualification or equivalent experience
Skills in the following technologies would be considered desirable and will be a candidate’s differentiator:
- Azure DevOps
- Azure Kubernetes Service (AKS) and Containers / Docker knowledge
- Microsoft Enterprise Scale Landing Zones (Enterprise Scaffold)
- Configuration as code, such as Desired State Configuration (DSC)
- Automation / Orchestration knowledge – Azure Automation, Runbooks
- Microsoft Azure Stack Hub / Hybrid Cloud – Connected and/or Disconnected Scenario
- Knowledge of Azure Monitor, Log Analytics, Sentinel, Azure Security Center
PaaS, Containers, App Services, REST APIs, Amazon Web Services (AWS), Google Cloud Platform (GCP)
Additional qualification required:
- Analytical Problem Solving
- Building Customer/Partner Relationships
- Leadership
- Value Selling
- Bachelor’s Degree or equivalent
- Business fluent in English
- Business fluent in either German, French, Spanish or Italian
