Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy assisting travelers with their bookings? If so, we have an exciting opportunity for you to join our team as a Back-office Travel Agent! Qualifications and Skills: • Previous experience in customer service, specifically in the booking and payment area, is preferred. • Excellent communication skills, both verbal and written, with a friendly and professional demeanor. • Strong problem-solving abilities and the ability to handle customer payment inquiries effectively. • Detail-oriented with the ability to multitask and prioritize tasks in a fast-paced environment. • Familiarity with airline reservation systems and payment processing platforms is a plus. • Proficiency in using computer systems and software applications. • Excellent command of English (level C1 and higher) both spoken and written. A passion for travel and a customer-centric mindset. Descrierea jobului: Back-office Travel Agent, you will play a crucial role in ensuring a positive customer experience during the booking and payment process. Your responsibilities will include: • Assisting customers in making flight bookings, amendments, and cancellations, with a focus on payment processing; • Maintaining up-to-date knowledge of airline policies, fare rules, and payment industry trends; • Ensuring compliance with payment security standards and fraud prevention measures; • Make bookings on Airline websites on behalf of Client; • Execute schedule changes on Airline websites on behalf of Client; • Process surcharges/purchase of additional services on Airline websites on behalf of Client; • Handling check-in procedures and sending boarding passes to the Customers; • Managing ticket cancellations, voiding reservations, and communicating refund amounts to the Customers mainly, but not exclusively, via email templates; • Processing incoming emails from the Carriers and handling schedule changes initiated by the Carriers; • Adhering to company policies and procedures to ensure consistent service delivery. Benefits: • Competitive salary and performance-based incentives; • Comprehensive training and development programs to enhance your skills; • Access to the 7card platform; • Unlimited access to Bookster; • Regina Maria private clinic medical subscription access; • A positive and inclusive work environment with opportunities for growth and advancement. Work schedule: Monday – Sunday 24/7. The shifts will be on a rotation. An additional 25% payment will be provided for night shifts, after 22:00 time. Length of training: 20 days (paid). We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Please note that this position is office-based.
Back-office Travel Agent in Bucuresti
Despre companie
Activam de mai bine de 10 ani in domeniul serviciilor de Business Process Outsourcing, avand 2 sedii in Bucuresti si Valcea. Gestionam proiecte in 7 limbi de circulatie internationala pentru companii de top ce activeaza in diferite industrii (pharma, retail, telecomunicatii, banking, IT, auto, etc.) Principalul motor al activitatii noastre il reprezinta oamenii - motiv pentru care am investit si vom investi intotdeauna in angajatii nostri prin training-uri, stagii de pregatire si suport continuu din partea team leaderilor si a managementului. Aici vei gasi o echipa prietenoasa si cu dorinta constanta de progres. Mai mult decat atat, apreciem oamenii valorosi, drept urmare, cei care demonstreaza initiativa si determinare au sanse reale de a fi promovati, majoritatea managerilor nostri pornind de la postul de reprezentant relatii clienti. Valoris Center reprezinta o alegere foarte buna atat pentru studenti, fiind un start exceptional in cariera, cat si pentru persoanele cu experienta care vor sa isi dezvolte cunostintele. In plus, programul este flexibil si ai posibilitatea de a lucra part time sau full time.
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