Budget Specialist (Italian) in Bucuresti

Position DescriptionJob Summary: To investigate and solve complex client queries, issues and requests on Budget ADP applications Responsibilities : Guarantee monthly General Ledger data loading into the Budget & Labor Costs systemBalancing the values between G&L & CostsIdentifying discrepancies and inform the front end teamProducing final reporting to be delivered to the customerResolving complex client queries, issues and requests to client satisfactionEnsure that product knowledge is kept up to date.Identifying and implementing service and process improvementsCommunicate thru CRM with clients to ensure full and joint understanding of the query, issue or request; to keep the client updated on progress and ensure resolution fully meets their needsTake accountability for the successful resolution of complex and escalated client queries, issues and requests within the agreed timeframe and to the right standardUse the relevant systems (such as CRM, telephony ) to log, update and track client requests through to satisfactory resolution.Contribute to root cause analysis and implementing solutions to prevent reoccurrence of client queries, issues and requestsActively managing own knowledge and skills to meet task productivity and quality standardsCoaching colleagues to gain product and process knowledgeIdentifying service, process and product improvementsPerform other duties as required and as business dictates. Supervisory Responsibilities: Will be expected to work under own initiative for day to day tasks in line with overall management guidance.Reports to the Budget Manager and has no direct supervisory responsibilities but will be expected to manage project resources. Reports & Performance Metrics: Payroll on time deliveryTraining:Specific on job trainingLeadership Expectations: Will be expected to work under own initiative for day-to-day tasks in line with Monthly Calendar of the ActivitiesResponsible for the activities assignedBusiness Leadership: Creates and articulates a vision and inspires others to action. (Strategy and Planning- Results Accountability)People Leadership: Focuses on Impactful Communication and Relationship Building to develop internal and external relationships required for success.Market Leadership: Drives a performance based culture that engages associates to achieve excellence (Client focus - Outside in Perspective -- Bias for grow). Knowledge and Skill Requirements: Microsoft Office (including Advanced Excel)Highest degree of ADP's application knowledge, consistently achieving productivity and quality benchmarks for all skill elementsStrong data importing, extraction and report writing skillsBudgeting processes (Budget, Forecast) knowledge Accounting and Labor cost linked to Payroll matters appreciatedExcellent customer service skillsMust be able to demonstrate the competencies as detailed in the Leadership Expectations for Individual Contributors Education and experience: Italian language mandatoryEnglish appreciatedStrong customer service experienceAccounting & Budgeting Consulting experience preferredPayroll experience appreciated