Job Description
About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.
Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services , and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com .
Job Description
As a Business Analyst you will work alongside other business analysts and report directly to the department manager. The primary role of a Business Analysts includes the generating idea for new processes, developing them and very essentially implementing them to ensure that they’re functioning well.
Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
Main role responsibilities will include:
- Act as the main point of contact between stakeholders, end users, developers and other support teams, during each stage of a project, alongside the project team and actively participate in the implementation of approved changes;
- Understand the business needs and translate them into requirements that developers can understand and translate any emerging of question from the developers into details that stakeholders can understand
- Prepare technical reports by collecting, analyzing and summarizing information and trends;
- Offer support to the operational teams with technical problems and investigating the technical issues;
- Documentation maintenance, revision and approval;
- Identify potential improvement opportunities within the process/tools/teams by studying current practices workflows and trends;
- Understand and communicate the technical, operational and financial impact of any change;
The ideal candidate would have:
- A minimum of 3 years’ experience in business analysis or a related field;
- Excellent command of the English language, both written and verbal;
- Previous client facing, presentations and public speaking experience;
- Solid knowledge of preferably HR processes, tools, documentation, client requirements and service level agreements;
- Analytical, detail oriented, critical and problem-solving thinking;
- Innovation and improvement initiative;
- Strategic thinking, be a quick learner and easily embrace and adapt change;
- Good time management and prioritization skills;
- Good interpersonal communication skills (networking, conflict solving, negotiation) and to comfortably interact with people on different levels, territories and business areas.
- Having in-depth knowledge of HRO processes, transitions, client facing, or documentation review process/process mapping would be a plus;
- Competency in Microsoft applications including Word, Excel, Outlook, and preferably Visio;
- Competency in Service Know would be a plus;
- Nice to have - experience in reporting requirements (SQL), BCS Certification in Business Analysis
