Business Analyst - Customer Experience & Business Process Management​​ in Constanţa

MIRO (regular) JIRA (regular) Customer Jouney (regular) Business Analysis (regular) English (advanced) Location: Warsaw, PolandForm of employment:​ B2BOperating model: Hybrid Remote recruitment WHAT WILL YOU DO? · Designing and planning end-to-end customer journey for new and existing features and products · Driving identification, collecting and prioritization of requirements across TV team and core stakeholders · Translates conceptual customer requirements into functional requirements in a clear manner · Providing support to end-users (advice, guidance, assistance and training) · Designing end-to-end customer journey for new and existing features and products for TV and Home Internet segment · Identifying, defining and designing improvements in processes for TV and Home Internet segment · Driving business processes analysis – collecting requirements and aligning the solution with the squad and core stakeholders · Responsible for making sure that services are being seamlessly delivered to the clients of an organization · Translating conceptual customer requirements into functional designs and/or processes · Cooperating within the team, business representatives and programmers · Creating and managing analytical documentation using existing tools and processes (Jira, Confluence, etc.) · Ensuring the quality of products by supporting acceptance tests and implementation of the solution by IT team (test business processes E2E) · Designing business processes to ongoing initiatives & projects realized in TV and Home Internet area Work time division: · Analysis, customer journey design 50% · Meetings 30% · Creating documentation 10% · Self-development 10% Toolset: · JIRA/Confluence · MIRO WHAT DO YOU BRING? · Min. 2+ years of experience in Business Analyst· Ability to speak and write fluently in English· Knowledge of ongoing market trends in customer journeys and user experience· Good customer handling experience, ability for user support & training· Excellent communicator with the ability to translate data into actionable insights· Highly developed analytical thinking and attention to detail· Practical experience in generating process documentation and reports· Experience in designing E2E customer journeys Our Expectations:· Quick learner with an ambitious and results driven personality· Analytical thinking, positive energy, proactivity, Can do” attitude· Extremely organized with strong time-management skills· Ability to work effectively in a team· Proactively identifies areas of improvement· Customer centric approach to solutions· Knowledge of Agile practices· General technology understanding, especially in area of microservice implementation· Extensive experience with data visualization· Highly proficient technical writing capabilities OUR OFFER FOR YOUFor Customer Experience & Business Process Management Section we are currently looking for Business Analyst role to dive deep into customer journey and user experience.T-Mobile Polska is a workplace full of mutual inspiration and extraordinary challenges. We act boldly, we are responsible for decisions made, we cooperate and experiment! BENEFITSB2B contractMedical, sports and life insurance package on preferential termsAccess to the Rodos training platformAccess to out products and services on preferential termsNo dress code – with us, you can be yourselfZnam Talent – training or financial bonus for employee recommendation OUR RECRUITMENT PROCESS In our recruitment process, you can expect honesty and transparency. We consider each candidacy carefully and fairly, without any exceptions. We don’t look at your race, skin color, sexual orientation, gender identity, nationality, disability status, beliefs, appearance or religion. It’s your competencies that count. We also guarantee that you will always receive feedback when participating in recruitment for #MagentaTeam. 1. Resume analysis 2. Meeting with the HR department 3. Meeting with the manager 4. Welcome to T-Mobile! WHO ARE WE? We are a technology company, and our goal is to create innovative solutions for individual and business clients. At T-Mobile, we all live in a magenta world! This color is close to our hearts and means faith in the success of undertaken actions, self-confidence, and endurance. That’s who we are as a team. At #MagentaTeam , we focus on exchanging experiences, agile work, and quick adaptation to changes! #MagentaTeam is, above all, a mix of different competencies, experiences, personalities, temperaments, and views. And this diversity is our greatest strength. APPLY!