Business Support Functional Lead, GEM in Bucuresti

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.Work Location: This role can be based in Turkey, Romania or Lebanon Purpose Statement:  The Primary focus of the role is to be the main point of contact for your Team members. Responsible for supervising the day-to-day activities of the Team whilst continuing to carry out some of the same tasks. This role will assist with the execution of the daily operations of the assigned team ensuring their high performance, meeting key Business Support goals and metrics in the defined area. The role assists the team with complex enquiries and collaborates with stakeholders. Identifies and leads continuous improvement initiatives, standardisation of processes and related projects, in combination with your own responsibilities as Business Support Partner. Works with autonomy and always in compliance with internal policies, guidelines and procedures.The Primary focus of the role is to be the main point of contact for your Team members. Responsible for supervising the day-to-day activities of the Team whilst continuing to carry out some of the same tasks. This role will assist with the execution of the daily operations of the assigned team ensuring their high performance, meeting key Business Support goals and metrics in the defined area. The role assists the team with complex enquiries and collaborates with stakeholders. Identifies and leads continuous improvement initiatives, standardisation of processes and related projects, in combination with your own responsibilities as Business Support Partner. Works with autonomy and always in compliance with internal policies, guidelines and procedures. Key Responsibilities: Functional Expert: Supervise the Business Support Team. Manage the day-to-day activities of the team and ensure the correct resourcing levels as per the Service Level Agreements. Responsible for ensuring the team receive onboarding & required tools to perform their role. Ensure The Team are trained as appropriate to deliver flexible solutions and services, which may operate across the region when required. Escalation point for the team to resolve complex issues. Ensures the team are kept up to date with all compliance and audit processes around the services provided. Ensure the new team members experience a seamless integration into the BSC organization and BS team. Provides the guidance, ensures training is delivered on time, and support with access requirements when needed. Operational Excellence:  Supervise day to day operations of the Team related to management of selected Healthcare Professionals’ interactions, events and activities, PO and invoice handling, travel-and expenses co-ordination, coordinating meetings/appointments and coordinating logistics of the marketing materials. Monitor the performance of services delivered as per the service level agreements. Act as a point of contact for any change management activities and communications with stakeholders with respect to services provided. Understand key customer requirements and proactively explore future opportunities of standardization within the regions. Lead and drive a continuous improvement focus across Business Support Services and support Lean Business Processes (LBP) to improve core Business Support processes. Ensure high quality, accuracy and on time processing of the requests received by the Team from the internal customers. Knowledge management: May become a Subject Matter Expert (SME) in a particular area or field within Business Support Function, providing guidance and strategy to the Local & EMEA Teams. Partner with the Business to ensure appropriate processes are in place. Stakeholder Management & Coordination across the Business: Plan resources in Team to continue service to the business. Participation in recruitment of new team members with HR & BSM. Approving vacation in Figgo system (making sure there is backup available) Leading the team through change. Engage and coach them in the new way of working and collaboration and partnering with the business. Partner with the Business Support Leadership Team to ensure alignment and consistency in the EMEA service delivery model. Identify process improvement and standardization opportunities and partner with management and other stakeholders to ensure effective implementation.  Quality Assurance: Ensures training requirements for the Team are current and training is provided as needed - responsible to keep all documentation and work instructions accurate and up to date Track SLAs and measure achievement against team/individual performance criteria Monitor work to ensure quality and consistency across EMEA by providing feedback and coaching for the Team where necessary Evaluate and manage risks as they arise and partner with the Business Support Manager to mitigate/resolve. Ensures that departmental policies and procedures are followed and in compliance with corporate policies and procedures. Work Management: Ensures the Team provides the administrative support with Internal & External Audits linked to HCPs interactions, events and meetings. Ensure that the Business Support team prioritizes activities in accordance with SLAs/KPIs Monitor the volume of work and activities against available resources Escalate and solve difficult matters and manage customer relationships where necessary. May be required to support New Service Requests. Collaborate on EMEA and Local projects/assignments previously aligned and agreed by Business Support Manager &/ or Business Support Director. May be required to support Country/ EMEA Business Support Teams on activities outside of current role People Development: Lead, develop and coach - Support the team in their professional development needs by ensuring they receive ongoing regular feedback, analysing training gaps for identifying development areas, training and help in identifying, supporting and achieving agreed development objectives. Motivate team to achieve individual and team’s objectivesWork Location: This role can be based in Turkey, Romania or Lebanon Requisition ID:  As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!