At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.
We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.
Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.
What you need to know about the job
Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.
We are looking for a Care Agent. You will be providing professional solutions to the customers, partners and sales team, originating from unresolved escalated case issues received via telephone and written correspondence. Also, you will provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.
How you’ll make your mark:
• You will respond to queries and offer consultancy on ordering process
• Takes action to solve and avoid recurrent issues with owners
• You will redirect and help resolve issues in a timely manner
• You will proactively inform on progress and set right expectations
• Address complaints and help speed resolution
About you:
• You have a good knowledge of MS Office in particular MS Excel with strong analytical skills
• You have 4 years + of experience in customer facing role
• You have basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.
•You are a highly self- motivated individual with excellent verbal and written communication skills in both English and local language.
• You must have the ability to work as part of a team and support other team members as well as having the ability to work independently
What we can offer you:
At HPE, we deliver equal opportunities, flexible work-life balance, and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status
