Chapter Lead Helpdesk in Sibiu

As a Chapter Lead you are part of our international IT team, which is working distributed Germany and Romania and it is expected from you to maintain and develop our service level for Helpdesk and grow and develop the required skills across the team. What do we expect from you: Extensive hands-on experience in previous Helpdesk/Service Desk centers enabling you to deliver excellent customer service, and provide customer guidance  Demonstrated experience to cover technical solutions (computers, network, printers, web/ftp server, licenses) as well as business solutions  Technical leadership in delivery strategic services or continuous improvements activities  Experience in hand-over activities  Strong coaching and change management skills  Excellent communication and negotiation skills  Strong analytical and strategic skills in dealing with business processes  Degree in computer science, physics, mathematics or equivalent  Advanced English knowledge writing, speaking and listening German knowledge is an advantage  Kaizen knowledge is an advantage Your new challenges: You are responsible for leading a team of 10 members  You will create opportunities for your employees to reach their full potential and encourage team development.  Create a culture in which employees take responsibility, help each other to be successful and remain a step ahead.  Split your time between team development and IT engineering activities (hands-on role) Lead by example, coach others and encourage knowledge sharing.  Lead the adoption of Agile / Scrum practices, methodologies and attitudes  Have a mind for continuous improvement and strive for the best possible services for the customers CWS offers a challenging environment in a dynamic and solid organization with plenty of opportunities for development and growth opportunities. We are a no-nonsense employer where teamwork, service orientation and interpersonal relationships are the driving force. We would like to offer you a good salary, great international colleagues, plenty of room for development and more. CWS Business Global Services is a Finance & IT Hub Center that started its journey in May 2019, in the heart of Transylvania, Sibiu, with one employee and now we are over 120 colleagues, in several cities from Romania. We are part of CWS Group company with over 100 years of activity in six solution areas: Hygiene, Floor Care, Fire Safety, Work wear, Cleanrooms, and Healthcare. CWS Group has over 12,000 employees working at around 130 sites, in 15 European countries, with 43 company-run, high-tech laundries located all over Europe. The Group annual turnover is around € 1.24 billion. The company is working to create a healthier and safer tomorrow, is the CWS vision and one which we are committed to achieving on a daily basis. New standards were set, with sustainable innovations: the concepts of recycling and renting have always been at the heart of our business model. Our holistic system solutions will contribute to improved health, safety and protection in the future. For you, your staff and your customers. Every single day. You can apply via this job ad or you can send your application at: recrutarero@cws.com