Organization Summary:
International Operations is responsible for the fulfillment and processing of revenue for Asia, Europe Middle East & Africa. The Customer Lifecycle operations teams supports tele sales operations programs globally, these responsibilities include:
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.
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Responsibilities
Position Description
The Customer Lifecycle Operations (CLO) team is responsible for design and management of global tele sales solutions on behalf of Microsoft’s Corporate and Field teams, that increase customer retention, accelerate transition to modern offers, increase selling time, retain & grow revenue through a world class vendor ecosystem. We manage a portfolio of services across SMC and Enterprise with more than 1,500 supplier teams globally.
The Customer Lifecycle Manager (CLM) plays a pivotal role, leading operational performance and service delivery excellence through a network of world-class global tele vendors.
The role will lead the design, creation and execution of tele service operations regionally for programs including Solution Assessment and Enterprise Services, ensuring supplier performance continually meets and exceeds customer and stakeholder expectations. These regions include the Americas, Asia and Europe and we will have regional CLM’s in each of these time zone’s.
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You will deliver the right information at the right time to business stakeholders and sponsors, collaborating across a broad range of teams including Operations, Sales, Policy and Finance.
You will identify process improvement and business process redesign initiatives that optimise cost, Increase ROI and continually improve performance.
Candidate Profile - You are looking to learn and contribute to Microsoft Business Operations transformation journey. You bring diverse perspectives designing solutions that delight our customers, partners and stakeholders. You are passionate for problem solving and driving impactful change in a fast-paced dynamic environment. You see opportunities when others see failures. You can build alliances with stakeholders and are an excellent communicator. You value diversity and are a great listener. You want to be part of a great team, seeking and solving new challenges in a fun environment.
The opportunities to lead and shape next generation customer experiences are nothing short of amazing. You will be at the center of the Company’s Cloud transformation, touching our most valued global customers and contributing to Microsoft’s future success. There could not be a more exciting and challenging role. Are you ready for the challenge? Are you ready to make an impact?
Responsibilities
Qualifications
Basic Qualifications:
