Cluster Assistant Front Office Manager in Suceava

Key Responsibilities of the Cluster Assistant Front Office Manager :-Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level -Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution-Delivers on plans and objectives where front office initiatives & hotel targets are achieved-Supervises the front office team fostering a culture of growth, development and performance within the department-Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained-Builds and maintains effective working relationships with all key stakeholders -Takes ownership to deliver an effective planned guest engagement programme-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as requiredRequirements of the Cluster Assistant Front Office Manager :-Previous experience in front office and coordinating a team-Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style-Commitment to delivering exceptional guest service with a passion for the hospitality industry-Ability to find creative solutions with proven problem-solving capabilities offering support where required-Personal integrity, with the ability to work in an environment that demands excellence, time and energy-Experience of working with IT systems on various platforms-Strong communication skills