Collections Specialist - Senior Process Associate - Dutch – Hybrid Bucharest in Bucuresti

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.Inviting applications for the role of the Collections Specialist - Senior Process Associate - Dutch – Hybrid BucharestResponsibilities • All aspects of collections regarding debtor's ledger and also the need of detailing all collection activity.• Handling incoming and outgoing calls • Facilitating the identification and resolution of any customer disputes • Allocating and clarifying payments and also handling overdue payments • Receive and resolve discrepancies (bank, business, customer contact) • Prepare and dispatch dunning letters/statements • Provide support to the AR Team Leader and Analyst for credit control activities as required. • Month end processing and reporting requirements • Ensuring all associate activities are compliant to the audit requirements • Partner concern and follow through of issue’s re debtor's ledger • Ensure Key Metric’s are met, and service is delivered to end users as encouraged Qualifications Minimum qualifications • Very good knowledge of Dutch, C1 • Communicative level of Dutch & English. • Good MS Office (especially MS Excel) knowledge. • Analytical thinking and ability to learn fast. • Past work experience in handling customers/ AR/ credit activity (represent an advantage); • Multinational experience can be an advantage for this application; • High School Degree (University graduate or Economic studies are an advantage); Encouraged Qualifications • Previous experience in Accounts Receivable/Finance. What can we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts