Compliance Manager (BPO/Call Center) in Bucuresti

On behalf of our Bucharest-located client we are seeking an  experienced Compliance Manager to join our team in the BPO/Call Center industry. If you have a keen eye for detail, strong analytical skills, and a passion for driving compliance and risk management initiatives, this is the perfect opportunity for you. Key Responsibilities: Conduct internal audits to meet security requirements and maintain certifications such as ISO 27001. Ensure compliance with local Data Protection regulations. Perform routine audits to validate contract compliance. Manage and deploy various entity certifications, including ISO 27001 and PCI DSS. Collaborate with cross-functional teams to address and close audit gaps. Provide training on Data Privacy and Information Security. Independently conduct fraud investigations and prepare detailed reports. Perform annual process risk assessments and develop mitigation plans. Qualifications & Experience: 5-7 years of relevant experience in driving and implementing Risk and Compliance Policies & Audits. Strong background in the BPO/SSC industry is highly advantageous. A graduate degree in any specialization. Proficiency in conducting internal audits and managing compliance certifications. Excellent communication, presentation, and Excel skills. Analytical mindset with a quick learning ability. Fluent in English (written and verbal). Comfortable working in rotational shifts. Additional Information: This is a long-term contract opportunity, offering stability and room for professional development. Join our vibrant team and make a significant impact in a growing industry.