Contact Center Specialist in Bucuresti

DRIVE YOUR FUTURE Contact Center Specialist ensure good communication with internal and external customers of the company. Manages phone calls received from clients; · Provide support to the sales team; Provide support in marketing projects.YOUR CORE ACTIVITIES • Receiving and Redirecting Phone Calls from Customers• Ensuring Communication of Solutions and Support• Anticipating and Responding to Client Expectations• Preparing and Verifying Documents and ReportsWHAT WE ARE LOOKING FOR • Attention to Detail: Maintain a high level of accuracy in all tasks, especially when entering orders and preparing reports.• Communication: Keep lines of communication open with all stakeholders, both internal and external.• Time Management: Prioritize tasks effectively to meet deadlines and ensure client satisfaction.• Customer Focus: Always keep the client’s needs at the forefront of your actions to ensure a positive customer experience. • Proficiency in written and spoken English. • Proficiency in using Microsoft Office Suite.WHAT PUTS YOU IN POLE POSITION • Bachelor’s degree or master’s Degree (or the equivalents) in Statistics, Economics, Marketing• Client-oriented, responsible, and results-driven, with a focus on professional excellence and attention to detail.• Strong communication skills and the ability to manage multiple tasks simultaneously while maintaining a high level of accuracy. • Experience in a similar role or industry will be a significant advantage.APPLY NOW, DRIVE YOUR FUTURE!#WePirelli