Content Moderator with French in Bucuresti

What should I bring to the table? Advanced level of English and French (both written and verbal); Some experience in Outsourcing/Shared Service Center environment (a minimum of 6 months would be preferred); Some experience within Risk, Fraud prevention or Trust Operations (1 or 2 years would be a plus); Ability to balance fraud prevention alongside a positive customer experience; A problem solving, critical thinking, analytical mindset; Detective abilities with detail oriented skills - as you will be our Mr. Gadget in the missions that require completing an investigation; What will I be doing? Educate users on how to maintain security and safety while using customers platform responsibly; Maintain Subject Matter Expertise of either Account and Content Integrity, Payment Fraud or User Knowledge operations to successfully complete core work and escalations; Investigate complex situations and potential fraud surfaced in high volume queues; Comprehensively document investigations; Understand our risk systems and investigate account patterns through data analysis; Develop and enhance internal policies and tools such as increasing automation, updating policies and fixing product loopholes; Identify market trends and product vulnerabilities in order to create data-backed recommendations to respond to trends and to reduce vulnerabilities; Maintain high levels of confidentiality while performing investigations; What's in it for me? The opportunity to work for one of the biggest brands in the world in a fast paced work environment; Career opportunities with a leading international outsourcing company; Professional and personal development in a multinational environment through a variety of training programs (hard/soft skills); Compensation package with full access to a variety of benefits available through an online platform - you can also customize it on a monthly basis depending on your needs; Relocation package - if you want to move to the capital city and discover it's beauty.