CRM Application Administrator in Bucuresti

How would you like to work in IT, toying with cutting edge technologies and enjoying your life? At Orange Services, it’s possible!As one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations. Through a unique combination of know-how and expertise, our teams provide a broad range of IT & Business Solutions. Come closer to #LifeAtOrange! Are you looking for a change in your carrier? Would youlike to be part of an application admin’s team that manage key IT solutionsoffering services for more than 10 million people?As a CRM Application Administrator, you will join a DevOpsteam that ensure both development and administration tasks. You will operateand maintain our solutions, but also design and modify / evolve the ecosystem:95% of the solutions are internally developed, so this is the place for you totry new features / frameworks. Operate, maintain and even develop of complex information systems Ensure second level support for applications, triaging issues, and disseminating them to the platform operator, platform developer or application developer as requiredEnsure systems availability and performance by measuring, testing, and exploring them; whatever is found to cause the most trouble is where work is prioritized for improvement;Ensure timely and accurate resolution of the incidents; Perform troubleshoot and analysis for finding the root cause of issues; implement the fix.Define, monitor and ensure specific KPI both technical (i.e. latency) and process related (i.e. time to ack a ticket) inside the teamDefine, monitor and maintain in the agreed values the “error budget” parameter (amount of downtime or lowered performance)Perform On-call activityManage and improve the Continuous Deployment/Continuous Integration pipelines/process for applications:Manage lifecycle and release management processes for all appsResponsible for the continuous delivery process to build, deploy, and promote applicationsEnsure apps have automated functional tests that are used by the continuous delivery process to determine successful deployment and operation of applicationsEnsure monitoring of applications is configured and have rules / alerts for routine and exceptional application conditionsInvolvement in transversal projects and activities for:Requirements definitionTechnical solution definitionAcceptance strategyOperational testing Implementation of automation/monitoring mechanisms IT-related background (Bachelor’s degree or higher).At least 3 years of experience in application administration area, with a proven understanding of applications at a functional and technical levelOperating systems: Linux (command line and shell scripting, debug and troubleshooting processes, package installations, mounts, LVM, task automation)Relevant knowledge of:Ability to diagnose application issues (reviewing applications logs, reviewing server stats, etc.)Application Servers: Tomcat, SpringBootWebServers: Apache, NginxWebServices: API REST, SOAP, WSDL endpointsDatabases: Oracle, PostgreSQL, MySQL Repositories: Nexus, Artifactory, GitTraffic load balancers: F5 BigIP or other traffic management solutionNetworking knowledge (TCP/IP, DNS, Routing, etc.)Relevant experience with Disaster Recovery and Business Continuity procedures and processesEnglish and Romanian verbal and written skillsRepresents a plus if you have experience with:Middleware: Redis, Kafka, Heka, Grafana, Prometheus, RundeckELK Stack: Logstash, ElasticSearch, Filebeat, Kibana etc.Monitoring tools: CheckMK, Nagios, Zabbix etc.Docker and Container management solutions: Rancher, KubernetesScripting: shell, python etc. Performance Bonuses – based on your results & the company’s;Loyalty Bonuses, if you extend your stay;Electronic Meal Tickets - as you imagine;Medical & Life insurance for you - facilities for your family, too;#WFH & Flexible hours;Professional GSM subscription;Personal GSM subscription, also [because we believe in communication!];Special grants on Smartphones & devices; discounts for Orange products & services;Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;Wellbeing Programs – we support your Zen; Orange Services is about bringing together people and technology.Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.Apply and let’s have a remote-talk.At Orange, you can.We encourage all candidate profiles, regardless of gender, age, race, citizenship, ethnicity, color, language, religion, social origin, genetic traits, sexual orientation, permanent or temporary disability, nationality, political choice, social category or social origins, situation or family responsibility, belonging to a disadvantaged category, membership or trade union activity.