Customer CARE Agent in Bucuresti

Customer CARE AgentThis role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Job Description:Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a My Pricing Advisor role at HPE, you’ll play a part in building the future - one big idea at a time. In the HPE Global Operations team we are an exciting and dynamic organization responsible for driving the sales activities in support of our Customers, Partners and Sales teams as well as leading and defining the improvements to experiences to enable our continued growth. Working at HPE, you’ll have the resources to develop your talent and creativity. Are you ready for your next opportunity and to grow with us?Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience.4-6 years related experience in a telephone support position in a service or end-user support environment. 2 years experience in the microcomputer industry. Technical training in the company or other manufacturers' product lines.Working knowledge of the field of Customer Relations.Demonstrated verbal communication and customer service skills.ntermediate-level knowledge of operating systems software.Demonstrated writing/correspondence skills.Experience and demonstrated presentation skills.Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.Job:ServicesJob Level:IntermediateHewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.