Customer Care Representative with French in Bucuresti

This role consists of assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company. Key responsibilities include: Acting as a first point of contact for customer service via email and phone; Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines; Answering technical questions related to medical equipment; Completing the requests regarding the products replacements as per the client's needs; Processing specific reports regarding the day-to-day activity; Actively participating in process improvement initiatives. What makes you special: Fluency in French and English; Bachelor's Degree At least 6 months of experience in Customer Care/ Support Service/Translations/Technical Assistance Medical Background or Experience on Medical/ Pharmaceutical Projects is a plus. Good communication skills (both written and verbal); Computer literacy (MS Office, Internet, ticketing systems); Customer service oriented approach; Effective at problem solving (troubleshooting skills). Benefits: Relocation package: in case that you are not living in Bucharest, the company will offer you support in order to relocate to our office location; Opportunity to work for one of the biggest brands in the world in a unique work environment; Great career opportunity with a leading international outsourcing company; Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills); Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on a monthly basis depending on each employees’ needs Prod Quality &Complaint Mgt.(Med Device)