Customer Experience Internship- 1 year contract in Bucuresti

Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner, safer, and smarter future.Garrett is the true pioneer of automotive turbocharging dating back more than 60 years and continues today as the world's leader in turbo technology solutions and an experienced supplier of electric boosting products and automotive software to support passenger cars, commercial vehicles and off-highway equipment. With a worldwide footprint of engineering centers, testing labs and manufacturing facilities, Garrett serves all major automotive companies to implement key differentiated technology offerings.The main purpose of the Customer Experience Intern role is to support customer experience related operations and organizational efficiency. This is achieved through activites such as monitoring contact quality, assisting with survey processes, calculating and communicating Net Promoter Score (NPS) information, ensuring proper documentation and others.Key Job Areas of ResponsibilitiesCustomer Experience Data management• Maintaining and monitoring the quality of contact/response updates.• Assisting with the processes involved in survey rollout. • Keep track and organize process and project documentation.Communication• Drafting emails for contact confirmation request from all account teams and functional teams involved in the process.• Calculating and communicating NPS score information to relevant teams and functions.• Document and distribute summary and tasks from meetings, focus groups, task force, standard management operating system. • Support teams with visibility of outstanding and past due Net Promoter Score related actions.Data collection and monitoring• Tracking the weekly response rate status at global level and per function / account. • Data collection for our weekly Customer Experience email, effectiveness metrics, customer engagement tracker, Tier accountability meetings, CX Improvement initiatives and other forums with Customer Experience related topics.• Supporting data collection for project tracking, reporting response closure, action creation, and tracking the status of actions in the NPS Application (closed, open, past due, outcome data for closed actions).Support• Support team members in workload peaks with different activities and administrative tasks. Education / Qualifications • On-going studies. Attending University courses ; involvement in University projects.Key Skills and Knowledge• Fluent in English• Microsoft Office skills (e.g. Excel)• Excellent communication skills;• Data administration management and precision to procedures; • Process and detail oriented; • Exceptional organizational skill; • Foster effective teamwork; • Analytical skills; BENEFITSMeal tickets13th salaryPrivate medical insuranceA fixed monthly amount received on the Benefits platform with which you can choose from services such as: Extended health insurance for employees and dependentsDental careOnline and offsite shopping discountsPrivate pensionVacation vouchersTransportation: Metrorex/STB monthly subscriptions or Fuel cardAccess to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)LEARN & DEVELOPExtensive online and on-site training programsSupport for Green Belt Six Sigma CertificationPeer2Peer Training program: learn and teach one another, offer advice, and engageCareer growth & promotion opportunitiesInternational work environmentRELAX & WELL-BEINGSports and Social Club: trainer in the Office program and weekly online Nutrition Sessions for all Garrett employeesFriendly working environment, alongside talented and dedicated peopleNetworking areaBooksterGreat coffee, tea and spicesWeekly Fruit DayEmployee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)Flexible working hours26 vacation days per year for all our employeesHybrid work environment: 2 days Work from Home per week