Customer Experience Lead (Internship Role) in Bucuresti

Job Description: Supports orders sold and delivered in the same country / geographyHandles the E2E Customer Operations processes for HPE ServicesValidating the sales/partner/customer requests for appropriate prerequisites to deliver their needsSales/Partners/Customers facing on all the requirementsCollaboration with country teams, sales reps, and other stakeholders as a first point of contact to achieve the sales/partners/customer expectationsE2E contract lifecycle ownership (quotes, bookings, renewals, changes, true-ups, escalations, invoicing, etc.)Ensures that country specials/account specials are taken into consideration for pricing discounts at various stagesBeing an Automation Advocate by using automation tools and systemsMonitor & Own the Service Level Agreements (SLAs) for the respective accountsPerform Quality ChecksFollow through with renewals teamInvoice Disputes management - work with Credit and collection team and sales to ensure the disputes are resolved and customer pays the invoiceRenewal Forecast & Planning supportCollaboration within the team internally assisting on decision making to deliver the customer needsEscalation ManagementOwning Root Cause Analysis and ActionsConsultancy & knowledge sharing for Sales, Partners and HPE StakeholdersParticipates in global or regional programs as an account lead to deploy new process, tools or systemsMaintain data quality of the accounts with updated information using Account profile toolMaintain the Operational Reporting’sRequirementsUniversity DegreeSupply Chain / Order / Service Life Cycle ManagementCustomer Experience ManagementProcess Optimization and Automation is a plusAI LiteracySupply Chain / Order / Service Life Cycle ManagementVery Good StorytellerAnalytical ThinkingTime ManagementCustomer CentricManagement of ChangeNegotiationProblem SolvingDecision MakingAccountable LeadershipCan Do AttitudeDetermined 6 months/ 6 hours Contract Internship with possibility of extensionStart of activity - 10th of February 2025Location - Bucharest, RomaniaLanguagesEnglish - advanced levelTool ProficiencyMicrosoft 365 is a mustEducation and Experience RequiredEnrolled in UniversityAdditional Skills:Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business, Calendar Management, Coaching, Computer Literacy, Creativity, Critical Thinking, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Office Administration, Policy and procedures, Recordkeeping, Risk Assessment, Service And Support Planning {+ 6 more}What We Can Offer You:Health & WellbeingPersonal & Professional DevelopmentDiversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.