By joining Emerson as a Customer Order Administrator with Spanish you will manage a portfolio of accounts, owner of customer disputes, unique interface for the customers on Emerson behalf. Key contact for customer regarding orders. Keep customers informed on the orders directly by e-mail and phone.
This role will give you the opportunity to use your language skills, build and deliver solutions that exceed customer expectations, learn from our professional team and grow within our organization.
Are you customer-focused, well-organized and driven for results? Then join our team in Cluj-Napoca!
In this role you will:
•Ensure the on-time and complete entering of the orders in the ERP system
•Manage a dedicated portfolio of accounts
•Owner of customer disputes
•Send to customers order acknowledgements
•Coordinate with all internal groups to assure adequate communication and achieve high service levels
•Expedite factories and make sure items are delivered on-time and complete
•Keep a close contact with customers and inform of any delays and problems
•Handover documentation requirements to the Documentation Administration team and ensure the documentation is delivered complete and on-time
•Conduct data management activities using the ERP system
•Maintain accurate and updated task in CRM
•Make arrangements for inspections
•Keep the relationship with the clients directly by phone and e-mail
For this you will need:
•University degree
•2+ year experience in an order entry position preferred or similar;
•Languages: Spanish and English – advanced level
•PC skills: MS Office, Internet, Outlook
•Good communication skills
Who you are:
You are a positive person who believes collaboration is the key to success and always acts with integrity. You are continuously looking forward to developing and improving your professional skills.
Our offer to you:
Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and exceptional innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds. These unique points of view help foster fresh thinking and new ideas, ensuring our continued success into the future.
We at Emerson Cluj, see the big picture and recognize the importance of each role within the organization. We are hardworking and serious about a job well done, yet we share ideas, support each other and place significant importance on work-life balance.
Our global Women in STEM initiative and local Social Committee help you connect with local peers that share the same interest, promote diversity & inclusion and early STEM education. We are committed to professional develop our people to access leadership opportunities.
Emerson’s history of over 130 years has been an incredible technological and innovative journey, with an impact on some of the world’s toughest challenges such as: food & environmental safety, efficient use of resources and digital transformation. Through careful planning, we've managed to continuously grow while building a safe and stable work environment and staying true to our values: #Collaboration #SupportOurPeople #Safety&Quality.
