Customer Service and Claims - Senior Process Associate - Italian in Bucuresti

Responsibilities • Responsible for the Customer service operational tasks:o Call handling o Channel handling o Customer enquiries o Sales support o New business o Policy issuance o Payment processing o Policy amendments Refunds o Renewals o Cancellations o Complaint handling o Customer surveys (NPS) o Sanctions screening o Fraud management o Resource demand planning o Training• Responsible for Claims operational tasks:o Claims/Service Management Asia Only First notification of loss  Claims validationo Claims/Service Management Europe First notification of loss  Claims validation  Claims adjudication  Claims fulfilment  Claims replacement  Claims repair  Fraud Management  Claims enquiries  Logistics management  Repair and Refurb management  Vendor management  Resource demand planning  Training• Implement improvements to current processes • Ensure efficient customer service processes • Good verbal and written communication skills – Primary language as Italian and secondary language as English• CEF score as C1Qualifications Minimum qualifications • Graduation (any stream)• Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset• Bias for action (focus on results and use of intelligent risk taking) • Team Alignment (team player; supports and respects others) Preferred qualifications • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise) • Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow) • Good communication skills, ability to cooperate with external and internal customers • Problem solving and decision-making ability • Customer service orientation • Ability to work effectively under pressure • Knowledge of MS Office What can we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts