CUSTOMER SERVICE ASSISTANT in Bucuresti

Tasks

:

Sales responsibilities: 

  • Manages contacts and relation with factories and clients

  • Client service tasks: orders processing, communication between factories and importers in terms of order preparation, confirmation of orders, loadings, organization of loading and necessary documents provided if needed;.

  •  Collaborate with other departments in order to provide the clients different types of documents: certificates, licenses, sanitary analyses

  •  Prepares and sends to sales representatives the documents required for their work concerning the sales of products and payments.

  • Support Marketing and Sales departments in order to import the samples.

  •  Makes the statistics of consumption of samples.

  •  Prepares the outputs (informations) about sales

  •  Checks and follows previsions / sales

  •  Relation with sales department: sales report, product sales report, other demands of sales department.

  • Administration responsibilities: 

  • Providing administrative support for all company departments;

  •  Maintaining and developing relationships with service providers updating information to them;

  • Organize business travels and hotel bookings

  •  Welcome the incoming guests, clients and manage the protocol activities.

  •  Managing all the company suppliers for the well functioning of the office;

  • The position is reporting to the Head of Customer Service Department

  • Requirements:

  • Previous experience in a similar position

  • Strong customer and service orientation

  • University degree

  • 1-2 years experience, preferably in customer service department

  • Accountable, precise, quick and pragmatic way of working

  • Proactive, open-minded, self motivated personality 

  • Responsible, creative, results oriented and solution seeking person

  • Solid written and verbal communication skills

  • Project management, planning and prioritizing

  • Ability to work in an independent manner 

  • Advanced computer skills: MS Office (excel, word, ppt), Google documents

  • Advanced knowledge of English 

  • What we offer:

  • Dynamic and exciting job for the world market leader

  • Responsible role with great amount of job scope variety

  • Inspiring and creative international work environment

  • Autonomy in assigned tasks

  • Benefits:

  • competitive salary

  •  life & health insurance

  •  laptop and phone

  •  compensation of public transport

  • Contact

    Datele de contact vor fi vizibile dupa ce veti aplica!

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