Customer Service Officer with German in Voluntari

We are Theramex, a global speciality pharmaceutical company solely committed to supporting the health needs of women through every stage of life. We work closely with our partners, healthcare professionals, and patients to help women find the solution that may be right for them at the time they most need it .   Customer Service Officer with German Location: Warsaw Poland Job Purpose Act as a first line of contact in regard to customer service enquires for Theramex products for patients, medical professionals and other external stakeholders. Key Duties and Responsibilities Handling customer service enquires from all sources (i.e. emails, calls, letters etc.) for Theramex products; Providing accurate information in regard to products availability, price, reimbursement etc.; Timely evaluation and escalation of the enquires as/ when required i.e. triage of adverse events (AEs), product quality complaints (PQCs), complex medical information enquires; Ensure that relevant and accurate information is logged in the Theramex tracking system; Periodic reconciliation of the enquiries, AEs and PQCs with the relevant departments within Theramex; Make outbound calls to members of public where follow up action is required; Preparation of standard responses and frequently asked questions' documents for Theramex products. Minimum Requirements Essential Criteria: Education to GCSE level or equivalent Fluent written and spoken German and English Experience (preferred but not essential): Call Centre, Control Room or other Customer Service environment Skills: Excellent Customer Service skills Excellent keyboard skills Possess a high level of communication skills Able to assimilate information quickly to make informed decisions and act accordingly in line with policy, practices and procedures Demonstrate good written, analytical and listening skills