Customer Service Representative in Bucuresti

Edenred is a pioneer, a tech leader and the everyday companion for people at work across more than 46 countries. Our 10,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient and more user-friendly. At Edenred, our passion for customers, respect, imagination, simplicity and entrepreneurial spirit are our values. For anyone who needs to vibe in their professional life, we are the best place for you to work and grow. In 2020, thanks to its global technology assets, the Group managed €30 billion in business volume, primarily carried out via mobile applications, online platforms and cards. Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, FTSE4Good and MSCI Europe.YOU WILL VIBE WITH USThe Customer Service Representative enjoys direct contact with customers by telephone and understanding thе customer’s needs, displays diplomacy, is polite, remains calm, listens, and apologizes where necessary, always portrays a professional & positive image to thе customer He/she will be in charge of: Maintaining a positive, empathetic and professional attitude toward customers at all timesResponding promptly to customer inquiriesCommunicating with customers through various channelsAcknowledging and resolving customer complaintsKnowing our products inside and out so that you can answer questionsProcessing orders, forms, applications, and requestsEnsure customer satisfaction and provide professional customer supportWE WILL VIBE WITH YOUYou have High school diploma, general education degree or equivalent.You have:Customer orientation and ability to adapt/respond to different types of characters; provide empathy for the clientStrong phone contact handling skills and active listeningAbility to prioritize and manage own workloadDemonstrated experience in using Microsoft Office packageFamiliar with CRM systems and practicesExperience in a customer service roleTeam player - helping thе team to achieve objectives, friendly and approachable even when busy, but firm where necessary, works to team and individual standards.Language required: Romanian EXPECTED START DATE: ASAPOTHER DETAILSLocation: Bucharest Office and / or Sf Gheorghe/BrasovSpecific working conditions: full-time job