Description
As a Customer Service Representative, you are responsible to improve the performance to Emerson Professional Tools eCommerce customers for the EMEA region (e.g. AMAZON).
• Part of the European Customer Service team in which you will be responsible for the e-Commerce customers.
• Maintain the different e-Commerce platforms by handling their purchase orders, availability checks, shipment preparation, complaint handing and document uploads.
• Place orders in the ERP system (JD Edwards).
• First point of contact for internal departments and provide a fast and reliable communication and order follow-up.
• Support the e-Commerce team to expand the business with other online partners.
• Various administration tasks related to customer files.
Requirements:
• Minimum 2-3 years’ experience in a commercial, customer-focused and international Customer Service team or any e-Commerce relevant function;
• Fluent in English. Knowledge of other languages is an advantage.
• A service minded, conscientious personality with big sense of responsibility
• Initiative taker, team player and multi tasker
• Familiar in working with other cultures
• Accurate, strong organizing skills and good mastering of MS Office tools (Outlook, Word, Excel, Power Point)
• Technical interest would be an advantage but is not required
• Very customer- and result- oriented, work organized according to the priorities and disciplined following the Emerson Professional Tools procedures and guidelines.
