Who you are:
You are a positive person who believes collaboration is the key to success and always acts with integrity. You are continuously looking forward to developing and improving your professional skills.
Our offer to you:
Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and exceptional innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds. These unique points of view help foster fresh thinking and new ideas, ensuring our continued success into the future.
We at Emerson Cluj, see the big picture and recognize the importance of each role within the organization. We are hardworking and serious about a job well done, yet we share ideas, support each other and place significant importance on work-life balance.
Our global Women in STEM initiative and local Social Committee help you connect with local peers that share the same interest, promote diversity & inclusion and early STEM education. We are committed to professional develop our people to access leadership opportunities.
Emerson’s history of over 130 years has been an incredible technological and innovative journey, with an impact on some of the world’s toughest challenges such as: food & environmental safety, efficient use of resources and digital transformation. Through careful planning, we've managed to continuously grow while building a safe and stable work environment and staying true to our values: #Collaboration #SupportOurPeople #Safety&Quality.
By joining Emerson as a Customer Service Representative with Italian you will have a meaningful role in providing the highest level of customer service by ensuring the entry of all customer orders in the business systems, working with Sales Offices.
This role will give you the opportunity to use your language skills, build and deliver solutions that exceed customer expectations, learn from our professional team and grow within our organization.
Are you customer-focused, well-organized and driven for results? Then join our team in Cluj-Napoca!
In this role you will:
- Upon reception of Customers orders, identify the relevant products( basic technical skills required), clarify the prices from the system and the Customer Database and book the orders in the ERP system;
- Check the lead-times provided by the Plants, potentially get a shorter lead-time from the Plants if lead time is identified as too long, confirm the lead time on the order;
- Follow-up of customer orders from order entry until delivery and invoicing of the goods including organization of transports worldwide;
- Support the Sales Office for all questions and direct them to appropriate contacts in other departments if needed;
- Daily contact with customers, by phone and email .
- Organize and implement scanning of all orders and relevant documentation;
- Contacts with production units and marketing, quality, application engineering and logistics departments;
- Allocate to relevant Sales Offices all requests coming on the Company’s eCommerce internet site;
- Various administration tasks related to customer files.
For this you will need:
- 2-3 years of relevant experience in Customer Service;
- Proficient in Italian and English;
- Good knowledge of MS Office package.
