Customer Service Team Lead - Spanish Speaker in Bucuresti

Este anuncio de empleo no está disponible en español.Company DescriptionChoose challenge. Choose pace. Choose growth.Our customer service is not only the first point of contact for our customers but also the flagship of our company. By providing superior and unique services, we ensure that our customer's expectations are consistently exceeded and customer satisfaction is always outstanding.Do you want to drive processes forward in a dynamic environment and always keep an eye on the customer experience? Then, as a team leader, take over the management and further development of your team in order to build and guarantee a first-class service for our customers.Your new RoleYour new roleControl the day-to-day operations together with your team, with the aim of further developing and establishing our claim of "best-in-class" serviceSupport in the development of reports and optimize internal processes for a constant improvement of our working environmentTake on the further development of your team Control and monitor important performance KPIs for the achievement of our goalsWork closely with our internal departments and external stakeholdersYour SkillsYour skillsExperience in the areas of customer service, business customer care, or similar with practice in the management and further development of employeesSafe handling of ticket systems, inbound and outbound calls as well as escalation level managementHands-on mentality, a strong customer orientation as well as flexibility and fun in constantly tackling new challengesEmpathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholdersBusiness fluent Spanish and English skills, both written and spokenYou get extra credit forBachelor’s DegreeInterest in the automotive sectorExperience with Google tools (Sheets, Gmail, Calendar, etc.)Our OfferOur offerA nice office just 1 minute far from Pipera metro stationA warm team atmosphere and fun team eventsPrivate health insurance via medicoverOpen communication and delivering results are more important to us than a dress code